What do we mean by “Grievance Policy”?

A grievance policy is a document provided by an organisation or system that outlines how individuals can submit a formal complaint or claim of harm, who will investigate it, how it will be handled, and how outcomes will be communicated and/or implemented. Grievance policies should be easy for individuals to find.

Recommended citation: “Grievance Policy.” Movement Glossary. Collective Threads Initiative, 2026. https://www.collectivethreads.org (date accessed).